7 Questions to Ask Your Roofer’s Client References Before Hiring

The roofers’ skills and expertise are necessary to ensure the success of residential roofing repair and replacement projects. Thus, exercising due diligence helps to make sure you only work with only the best group of professionals. To determine if a prospective contractor is the right fit, you have to obtain as much information as possible from their list of references. 

In this post, we highlight seven questions to ask your roofer’s work references.

1. How Long Have You Known the Roofer?

Clients who have repeatedly hired a contractor for their roofing needs means they completely trust their quality of work. References who have hired contractors for the longest time can give you a more accurate assessment of their skills, reliability, and professionalism.

2. What Type of Roofing Projects Has the Roofer Completed?

Ask the references about the projects they’ve hired the contractor for. For instance, ask them about metal roofing if you intend to replace your asphalt shingles with it. Furthermore, ask for details about how long it took for the reference’s project to complete, how the roofer handled challenges, and what areas of improvement they would recommend to the roofer if there are any.

3. How Satisfied Were You With the Roofer’s Work?

References can provide detailed information about a roofer’s quality of service. Find out how satisfied previous customers were with the job and see if these align with the goals of your roof project.

4. Did the Roofer Complete the Job on Time and Within Budget?

Time and budget are two of the most crucial aspects of roofing projects. An excellent roofer prioritizes deadlines and ensures everything flows smoothly from start to finish. You can also ask the reference if they encountered delays and how the contractor handled them to meet the deadline.

5. Was the Roofer Easy to Work With?

Check if the references had a good experience working with the contractor. Doing business with a contractor who is personable and communicative throughout the project is essential. Their professionalism, customer service, and a personal touch may be just as important as the quality of their workmanship. 

6. Did the Roofer Clean up After the Job Was Completed?

A roofing project isn’t complete until the job site is cleaned. This post-installation task is a reflection of the contractor’s attention to detail and commitment to customer satisfaction. Ask references if the contractor left their area spotless, with no damaged property or debris lying around. 

7. Would You Recommend the Roofer to Others?

Ask references whether or not they would recommend the roofing contractor to others. A happy customer will always recommend their roofers to others so that they can enjoy and be satisfied with their services.

Deschutes Roofing & Insulation is a residential and commercial roofing contractor that has installed, repaired, and maintained numerous roofs in the local area.

We’re a GAF Master Elite® roofer, which means our team of factory-trained installers are committed to delivering quality products and workmanship. Call us at any of these numbers: (541) 313-5944 (Bend), (503) 967-9590 (Portland), (541) 246-6860 (Eugene), (503) 468-7663 (Lake Oswego) and (503) 928-8750 (Beaverton). You can also use this contact form to request an estimate.